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Quintero Golf Club
Played On 03/03/2018Beautiful Course but terrible follow-up service
This is one of 6 courses we played during an annual golf trip to Phoenix with 7 of my colleagues.
The course and amenities are fantastic, but my buddy had his clubs stolen from the bag drop after the round. The clubs were handed over to the staff following our round and when we went to leave (30 minutes later) they were nowhere to be found.
Even though he was assured by the staff on duty that the course would take full responsibility to replace the stolen items, more than 2 weeks have now passed and he's still fighting for resolution and a commitment from the course management that they will in fact replace the full value of the clubs, estimated at over $3,500.
Great course but it's a shame that they aren't willing to step up and take responsibility for something that was their fault, especially considering the cost of the green fees.