Brian2061399

I made a tee time for two with a cart and 18 holes to play this course for the first time in at least 6 years today on golfnow.com. Waiting in line to check in at the pro shop, a couple ahead of me asked for two carts for themselves and two boys about 10-13 even though the boys supposedly weren't playing (they did starting at the first tee). The problem was there were no carts but that was unacceptable to the couple. After a wait of about 10 minutes they found two carts. Since we were 25 minutes early they asked us to come back at our tee time which I did. Twenty five minutes later still no golf cart for us and we had to wait. Even though the course was booked, the pro shop allowed two separate walk-ons. After a 25 minute wait past my tee time, I had had enough. Even though they're booked, they allow walk-ons and golfers who didn't pay while reservations are not honored. There also wasn't a Starter or rangers on the course for the day and perhaps that would have helped control pace with the 8 golfers playing together. FYI, when a golf cart was returned, there wasn't anyone to remove beverages from the previous golfers and clean the cart. That didn't make me feel comfortable. BTW, the course couldn't issue a refund to me because it was a goflnow booking. I did get a certificate to return but would have rather received my money back because I really don't want to return. I understand Father's Day is a big day for any golf course but there is no excuse not to honor reservations, have equipment for each reservation and have adequate staff to ensure a quality golf experience.