Review Statistics
Reviews Map
Reviews
Black Diamond Golf Club
Played On 06/09/2020Manager called me and said they were very sorry for what happened on June 4th. They said it was on their end that my tee time was cancelled and that they would like to make it up to me for the mistake.was very nice of them to call and apologize and make sure the customer was happy
Black Diamond Golf Club
Played On 05/29/2020Booking tee time
Phone ahead before your tee time make sure they didn’t cancel it. I phoned to see if they had booked a fourth player with us and they said I had no time booked. I gave them my confirmation number and they said it was cancelled. I asked when, by who and what was the cancellation number. They could not tell me said the course was fully booked and I was out of luck. I golfed there for many years and was not treated good at all was told sorry have a good day and he hung up. Will never golf there again. Bad customer service
Hello, thank you for taking the time to review the course. Let us first start by apologizing for your experience during your round. This is by no means the standard we strive to achieve. We are going to escalate your feedback to our team so we can make improvements before your next game and will continue to work towards an excellent experience by using your comment for guidance. For further resolution in this matter, please reach out to our team in the pro shop. Thank you for playing Black Diamond Golf Club. We hope to hear from you soon!