mikeamyD

Superior National is a beautiful course with a great location and views. However the customer service leaves a bit to be desired. I have played there 2 times this summer and each time the lack of customer service was disappointing. The first time it had rained and no one bothered to offer a towel to wipe off the golf cart even though the party ahead of us got huge towels to wipe off the cart seat. I guess since I was not a regular I didn't get the same service. I asked for a towel and was given a bar towel. Not exactly adequate.
The second experience wasn't much better. Made a tee time, checked in (all by the same person) and headed out to the first tee. I was told by the starter I was playing with another party. However no one told me that when I made the tee time or when I checked in. The party i was paired with had specifically asked to play alone when he made a tee time a week in advance. No one told him either he would be playing with another party. It was very busy and I understand being paired is sometimes necessary but common courtesy is to let golfers know they are being paired. Neither of us would have had an issue had we just been notified before heading out.
If Superior National wants to become a destination golf course they definitely need to improve on their customer service!