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Richmond Hill Golf Club
Played On 06/17/2017Poor management decision
Our church group held our annual golf tournament her yesterday. The on-course staff were great, carts were loaded up and ready to go. The day started out well then severe thunderstorms rolled into the area. All golfers were asked to return to the clubhouse for safety reasons … which was the right thing to do. At that point, only 5 holes were played. After almost 2hrs of downpour, pro-shop staff informed us that they would be issuing rainchecks to all golfers … they were just waiting for management approval. That’s when things started going downhill. Management had directed staff to only refund 75% of what each golfer had paid … not 100% or a raincheck for a future round. Throughout my many years of golfing, I’ve been called of the course due to weather and in all cases rainchecks were issued for a future round OR full value of whatever voucher used if less than 8 holes were played. Keeping in mind that this was a tournament and each golfer had paid a discounted rate, we certainly would understand if they couldn’t offer a raincheck for a future round at regular rate. Refunding 100% paid less the tournament setup fee would have been appropriate. The decision to refund 75% was simply poor customer service.
If anyone from their management team reads my review, I would encourage them to reconsider their decision.
Thank you for your comments, it certainly was unfortunate that the weather caused a disruption of play on Saturday.
Our rain check policy states that if less than 6 holes have been completed then a full rain check will be issued for both the value of the green fee and power cart. If between 6 and 13 holes have been completed then a 50% rain check will be issued. We had 2 groups on Saturday and between the 2 it was determined that golfers had completed anywhere from 5 to 7 holes (a few of the earlier groups actually completed 8 holes). As it would not be possible to fully determine which groups played more or less holes (nor did we want to penalize those that played more), it was decided to offer all golfers a 75% rain check. As a result, effectively the value taken for the golf played was $20, with remainder being issued as a rain check. It was also offered that this rain check could be extended through to the end of the 2018 season if required (typically expires end of the current season).
We believed this to be a fair resolution given the circumstances.