Lives
Annapolis, MD
Skill
Intermediate
Plays
Once a month

Review Statistics

Average Rating

3.0
3.0
Total 1 Reviews

Rating Breakdown

1 Reviews
5 Stars
0
4 Stars
0
3 Stars
1
2 Stars
0
1 Stars
0
Recommended Courses
0
Not Recommended Courses
1
Helpful Votes Count
1
Not Helpful Votes Count
0
First Review
05/01/2019
Last Review
05/01/2019

Reviews Map

Reviews

3.0
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Review has

Bay Hills Golf Club

Played On 04/23/2019
3.0
Previously Played

Unorganized Golf Course

3 years ago, my son's and I walked off this golf course after playing 2 holes in 90 minutes on a Sunday...actually Father Day 2016. The pace of play was ridiculously slow and the tee times were way to close to each other. There were (12) golf carts stacked up on the 3rd tee box. They must lengthen their tee time intervals by at least 5 additional minutes. So, three years go by and we decide to give Bay Hills another try. I go on line a week in advance to make a tee time, for 11:20am, and after I'm finished making the tee time I never received a confirmation email or 'you have a tee time' web page. So I call the Pro Shop to find out if we actually have a tee time. The Pro Shop contact mentions that they are having problems with the website and he can make a tee time for me over the phone. He tells me that the 11:20 tee slot is full...but he can make a reservation for 11:35. A week later, we arrive at the course 45 minutes early to warm up and when we check in...we are told that our tee time is actually 11:25...however, they have 2 large groups currently on the course and it appears that our start will be "delayed a bit because these large groups typically take 5 to 6 hours to play 18 holes". At 11:55 we are told that they really don't know when we be able to tee off and it could be " 60-90 additional minutes and if we want a refund that's ok" After reviewing all of our options, we decide to get a refund and go to another course. When I attempted to get a refund, the gentlemen that operates the cash register in the golf shop was unable to issue a refund because I paid using a debit card. He could however, give me vouchers for future rounds at bay hills. I took the vouchers figuring I could give them as gifts to fellow golfers since I was never coming back.. Overnight I realized that I actually like my friends and would feel horrible giving someone a free round at this course. I went back the next day and the 'head guy' was able to give me a refund. PS After we left Bay Hills, we did golf at a public course in northern Anne Arundel County and met up with a 'single' who joined our group. When we told him about our experience at bay Hills he laughed and shared that he has had the same experience at Bay Hills himself. The rates at Bay Hills are low...the experience is also low.

Value Average
Layout Good
Friendliness Excellent
Pace Poor
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Commented on 05/07/2019

Hello, thank you for reviewing our course, Bay Hills Golf Club. We're very sorry to hear you may have had a poor customer experience with us recently, and we appreciate your feedback so we may work on improvements for your future experience with us. We apologize for any miscommunication or misunderstanding in regards to your reservation and hope we can better clarify in the future if necessary. Thank you for choosing our course and we truly hope you will give us another chance.

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