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The Ridge at Castle Pines North
Played On 10/17/2017Horrible experience at The Ridge
This was a bad day. It was not disclosed on GolfNow that the Ridge had very recently aerated the greens. The ridge was only allowing cartpath only for play. It took 5 hours and 30 minutes to play a round of golf. They had one person in the clubhouse to serve drinks, wait on tables etc. The guys checking us in for golf did not even mention that there was a 30 minute frost delay. Our tee time was 12:10pm mind you so they did nothing to catch up. We had no clue until we got to the first tee and there were seven golf carts all backed up at the first tee. This course thinks they are all that and a bag of chips, but they are quickly getting a reputation in the Douglas County area for being aloof and out of touch with what their guests really want. I will be very reluctant to play this golf course again.
Dear u000006902290,
Thank you for letting us know about your experience. I first want to make things right by inviting you back out for a round of golf. Please feel free to call me at 720.360.4352.
I do want to touch on the comments above. I will double check with GolfNow because as of today all tee times are showing the aerification alert and cart path only alert. The $59 rate is discounted from the normal $115-$145 rate to reflect the aerification this time of year.
As for the other issues, we will look into it. The staff not telling you about the delay and sending you to the tee too early is a miss on our part. I can assure you that this is not normal for our operation. Additionally, I am not sure why the round took 5.5 hours as our normal pace is 4.5 hours.
I appreciate you letting us know about your experience, and we want the chance to make it right. I look forward to hearing back from you.
Have a great day,
Will Foust