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This is a copy of the e-mail I wrote to the owner. He promised ti look into my issue.

Mr. Roberts,

I am writing to inform you of a situation at Crescent Farm Golf Club which I believe you own.

I have played and enjoyed the golf course for many years.

The issue is your on-line reservation system does not work properly. It has not worked properly for over two (2) years. Specifically this is the issue:

* When booking on-line you are offered the option of either regular rate or senior (at a reduced cost) rate. Except the on-line system will not allow you to book the senior rate.
* When I choose the senior rate the system automatically charges me the higher regular rate.
* Simply put you cannot book a senior rate via the on-line system. You must call the golf shop to book the senior rate. At which time the golf staff has tried to charge me the higher "not on-line" rate. This prompts a "conversation" and inconveniences me and your golf shop staff.
* The on-line system also does not allow you to book a "Walking" vs. "Cart" rate. So again you must also discuss this with the golf shop staff.
* Net, when I book on-line I must then have a "conversation" with the golf shop staff re: the rate and walk or ride on my arrival at the course. Again this is counterproductive for all.
* I have had several conversations with your golf shop staff and have received comments such as "working on it," "yeah it's a problem," "can't fix it," to finally blank stares.
* No other public course I play, and I play most of them, has this problem. And it has been a problem for over two (2) years.
* I would suggest fixing the problem ASAP or get a new on-line system or re-educating the golf shop staff about the proper way to handle the issue as I have had staff give the lower rate and others who would not.

While I understand you may run your business any way you want I wanted to make sure you understand and are aware of the issue. It might be costing you money.