Review Statistics
Recommended Courses
0
Not Recommended Courses
1
Helpful Votes Count
0
Not Helpful Votes Count
0
First Review
03/19/2018
Last Review
03/19/2018
Reviews Map
Reviews
1.0
Hilton Head National Golf Club
Played On 03/16/2018Treatment
Being harassed for an erroneous pace of play on several holes. Insulting situation for a group consisting of 16 golfers. We will never return for being bothered unprofessionally while playing, over and over without the ranger having any idea about our pace. Customer service and appreciation at the lowest level we ever faced in Hilton Head. Terrible experience ruined by uninformed people and no one responsible to address situation.
Conditions
Poor
Value
Poor
Layout
Fair
Friendliness
Poor
Pace
Fair
Amenities
Poor
Response from Hilton Head National on 03/22/2018:
Hello, we are sorry you did not enjoy your time at Hilton Head National. We pride ourselves on providing our guests with an excellent experience on every visit with high quality course conditions and excellent/professional customer service. Pace of play is a big part of an enjoyable experience and our state-of-the-art Visage GPS helps us to track pace of play without involving human error. It's the Ranger's responsibility to speak to our guests when pace gets off track. We certainly value your group of 16 golfers but we have to maintain the pace for all of the other foursomes on the course as well. While we’re sorry your experience was not what you expected, we are pleased to know that the other players in your group expressed their appreciation of our efforts and their desire to return to play with us in the future.