Review Statistics
Reviews Map
Reviews
The Golf Club at Ballantyne
Played On 06/03/2019You learn the most about an organization when things go wrong
My wife and I were staying at the Ballantyne and slated to play the course on a Monday morning before she was to catch a flight that afternoon. I got an e-mail from one of the pros on Sunday afternoon (e.g., about a 1/2 day before we were supposed to play) saying that they were having an outing (shot gun start) on the day we were supposed to play. The e-mail indicated that we would not be able to finish our round without running into the outing.
While they indicated that they would have tried to set us up at a different course, given that it was Monday the courses would not be open. So we decided to play anyway.
Long story short, we only got 14 holes in, but Ballantyne did everything they could to soften the blow. They gave us our round for free. They bought us lunch (sandwich, drinks, chips). They gave us range tokens. And the starter crew (who were the best of all of them in terms of focus on customer service) actually gave us each logo balls.
While we were disappointed that we didn't get to finish (mostly because we were really LOVING the course - great layout and really well maintained), the customer service was exceptional.