Sceidi1995

Ranger staff was rude and caused a situation that has us thinking we may NEVER return to Hidden Greens in Solon Springs.

What started out as a borderline great day of golfing ended as the worst experience of rudeness I have ever experienced.

A friend and I took 4 teen boys golfing at Hidden Greens in Solon Springs, WI. They golfed ahead of us taking the first of the two tee times we scheduled.
The boys finished no more than 10 minutes ahead of us.

On their own they decided to golf another 9 holes and rented a cart as well. When we arrived at the clubhouse the clerk informed us the boys had rented a cart and we're golfing the back 9.

As we were finishing eating a late lunch my son comes walking in. Clearly upset and fighting back tears he told us the Hidden Greens Ranger stopped them on the 4th hole, accused them of lying about being at Hidden Greens with adults and then took their cart.

Our boys had taken the week of golf lessons over the summer and we have all played golf a number of times at Hidden Greens before today. During the lessons as well as other times while golfing the boys were allowed to have their own cart.

We found out there was a misunderstanding by the staff that gave the boys the cart rental. When requesting a cart the staff asked if they were with adults. They had answered that they were with two. They are boys. You ask them a question they will give you a literal answer. Yes. We were there at Hidden Greens with the boys. The staff who rented the cart to the boys assumed we moms were golfing the back nine with the boys when in fact we were finishing the first 9.

However, the fact the Ranger accused our boys of being liars and took actions to take the cart without looking for us, the adults that brought them, made us angry. He knew we were there golfing with the boys earlier but did NOT even attempt to look for us.

When the clubhouse staff called him over he was argumentative and refused to acknowledge any wrongdoing with the actions he took. He also made the comment "we all know you never want to make a woman angry". That comment made our blood boil.

He had upset the boys so much they quit golfing the back 9 and we're now in tears sitting in the clubhouse listening to his stubbirn rudeness.

The lovely female staff that waited on us for lunch refunded the cost of the cart. The actions of their Ranger has had an impact that may turn away four upcoming golfers from the sport.

These are students that are at the top of their class academically and were active in boy scouts and volunteer work. They are not boys that would drive recklessly across the course, be rude or damage anything.

At this point I am furious with how this was handled by their Ranger staff and may never return as a result. We have golfed many other courses in the area and find that Nemadji and Apostle Islands are nicer in service and the course.

BEYOND disappointed!!!!

Impact-
That impacts a loss of up to a few thousand dollars each summer season of business at Hidden Greens for the next few years.

The biggest impact to us is the emotional impact it took on our youth boys in addition to us as their mother's.